At Secret-Moment, our commitment to excellence drives the creativity and quality of our design. To continue providing you with a more enriched and personalized service, please carefully read our return policy below. Due to the nature of our adult doll products and hygiene considerations, we must inform you that we have a strict “no return” policy on all adult doll products sold.
Please ensure you read and understand the terms and conditions of this policy before making a purchase. If you have any questions that you do not understand, please do not rush to place an order; be sure to understand clearly with our customer service team.
Our adult dolls are customized or personalized based on individual preferences and requests. Once the order is processed and production begins, we cannot accept returns.
Given the sensitivity of adult dolls, we prioritize customer privacy. For hygiene and ethical reasons, we do not resell or reuse returned adult dolls, nor do we use materials or accessories from used dolls for repurposing. Therefore, to maintain customer privacy and health, we cannot accept returns.
Before shipping each adult doll, we ensure a thorough quality check. If you receive a product with manufacturing defects or damage during shipping, please contact our customer support team within 3 days of receiving the product. We will assess the situation and work with you to find an appropriate solution, such as repair or replacement.
We understand that purchasing an adult doll is an enjoyable and significant decision, and we strive to provide all necessary information and support to help you make the right choice. Please reach out to us, and our team will answer any questions or concerns you may have before making your purchase.
By confirming your purchase, you acknowledge and accept the terms of this adult doll return policy. If you do not agree with these terms, we kindly ask that you do not complete your purchase.
Thank you for your understanding and cooperation.