Upon receiving your order, we will process it within 48 hours and enter the production cycle. Once the production cycle has started, returns will no longer be accepted.
(The following times are calculated from order confirmation and payment)
| Secret Moment Doll | Custom Version | 30-45 business days (The specific order timeline may vary; delays may occur during major sales events. Please confirm with customer service.) |
| In-stock Version | 15 business days | |
| Note: Special projects like hair implantation or custom makeup require an additional 10-15 business days. | ||
| Flight case, stands, repair glue, filler glue | 5 business days after receiving the order | |
| Customs clearance completed by the customer | |
| Air freight | 7-15 business days |
| Delivered after customs duty paid | |
| Air freight | 15-25 business days |
| Train/Ship/Truck transport | 40-60 business days |
We cooperate with UPS, FedEx, DHL, CDEK, and other companies.
After you confirm the factory photos of your Secret Moment Doll, we will arrange shipping and send you the tracking number within three business days.