Category: Information
Payment Methods
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Privacy Policy
At Secret-moment, we understand and respect the importance of your privacy. We have established a strict privacy policy to ensure that all your data is handled securely and in compliance with the latest regulations. We also ensure that all employees are trained to handle your data responsibly and to maximize respect for your privacy. We are committed to protecting your personal information and ensuring that you are fully informed about how we use it. This privacy policy outlines how we collect, use, store, and share any information we obtain about you when you use our website or purchase our lifelike sex dolls.
- Information We Collect
Ensuring the security of your personal information is very important to Secret-moment. Therefore, we only collect personal information that you provide to us when placing an order, such as your name, address, email address, and payment information. We also collect information about your browsing behavior on our website, such as pages viewed and time spent. This information is collected using cookies, web beacons, and other similar technologies. These technologies allow us to better understand how customers use our website and improve your overall user experience. We take your privacy seriously and will never share or sell your personal information to any third parties.
We may process your information to enter into a contract with you or fulfill our obligations under such contracts. This includes, but is not limited to, collecting information related to your initial inquiry, accounts, contacts, transactions, and profile information. We may also process your information for our “legitimate interests,” such as sending marketing information about our similar products, managing and improving our services, and preventing fraud. We may also process your information whent necessary to establish, exercise, or defend legal claims, whether in court litigation or in administrative or out-of-court proceedings.
- Disclosure of Your Information
Except as necessary to fulfill your orders for logistics and similar purposes, Secret-moment will not disclose any personal information provided on the website to any third party without your consent, except as required by the terms of this privacy policy or to comply with any applicable legal requirements (such as laws, regulations, search warrants, subpoenas, or court orders). Additionally, if you engage in misconduct or are involved in legal matters, Secret-moment may need to disclose such information to relevant authorities.
- Digital Markers - Cookies
Cookies are the most common type of digital markers. They work by sending a small file containing a unique identifier, which is stored in the user’s browser. Each time the user visits the website again, the identifier is sent back to the website. The website then uses the identifier to retrieve relevant information stored from the user’s first visit.
HTML5 Web Storage is a newer type of digital marker that allows websites to store and retrieve data from the user’s browser without sending cookies. This type of storage is more efficient and secure than traditional cookies and can store larger amounts of data.
Cookies and digital markers such as HTML5 are essential components of the modern internet, allowing websites to provide a more customized and personalized experience for users. Cookies are small data fragments stored on the user’s computer when they visit a website. They are used to remember user preferences and settings, keep items in a virtual shopping cart, track users’ shopping progress, and recall items the user has clicked on or viewed on the site. They are also used to provide personalized content and advertisements to users.
Cookies help improve user experience by remembering preferences, tracking items in the shopping cart, and providing customized content. Additionally, websites may use cookies to track user activities on the site, including pages visited, products viewed, and items purchased. Through this tracking, websites can offer more personalized content and tailored advertisements. Cookies are crucial for providing a better user experience as well as for website analytics and advertising purposes. However, it is important to note that digital markers can be used to track user activity, so users should be aware of the implications of accepting cookies or allowing HTML5 web storage.
- Your Information Security
At Secret-moment, we value the security of all customer information. To ensure this, we have implemented physical, electronic, and administrative procedures to protect and help prevent unauthorized access, maintain data security, and ensure the proper use of the information we collect online.
We take customer security and privacy very seriously and have taken measures to ensure their data is safe. These measures include storing information in secure facilities, providing personal information only to authorized personnel, and regularly monitoring our systems for potential threats.
We also implement appropriate security measures based on the sensitivity of the information we collect. This includes encryption of information, multi-factor authentication, and additional security measures to protect data from unauthorized access or malicious activities. By taking these steps, we are confident in our ability to protect customers’ data and privacy while providing them with the services they need. We are committed to ensuring the security and privacy of our customers and look forward to continuing to provide them with the best service.
- Retention of Your Information
We will retain your information solely for newsletters or other marketing purposes until you request its deletion or our contract with you ends. In some cases, we may retain this information thereafter, such as when required to comply with legal, regulatory, or tax requirements, handle disputes, prevent fraud or abuse, or enforce our terms and conditions. In such cases, we typically retain the information for up to six years.
- Your Rights
You have the right to access, update, and delete any personal information you have provided to us. You can exercise this right by submitting a request to our privacy office. We will then provide you with the requested information within a reasonable time frame. You also have the right to object to our processing of your personal information and request that we limit our processing. To exercise this right, you can submit a request to our privacy office. We will review your request and respond within a reasonable time frame. We take our customers’ privacy seriously and are committed to ensuring that their personal information is securely stored and processed. We are also dedicated to giving customers control and choices regarding the use of their personal information. We want our customers to understand their rights to protect their data and privacy.
- Contact Us
We are committed to providing you with the highest level of customer service and privacy protection. If you have any further questions or concerns, please feel free to contact us at Info@secret-moment.com.
Terms and Conditions
Welcome to secret-moment.com. By accessing, browsing, or using this website, you agree to comply with the following terms and conditions. We recommend that you carefully read and understand this agreement before engaging in any activities.
- Usage Terms:
By accessing and using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or guardian. Your use of secret-moment.com is subject to the terms and conditions of this agreement, and by using this website, you are granted a limited, non-transferable, non-exclusive, revocable license to access and use the site for personal shopping purposes without violating this agreement. Unless expressly authorized by secret-moment.com, the site may not be used for any commercial purposes or for third-party use. Violating this agreement will result in the immediate revocation of the granted license without prior notice.
- Comments and Reviews:
As a visitor, you may post comments, reviews, upload photos and other content, engage in communication, or submit suggestions, ideas, questions, or information on the website. However, such content must adhere to specific guidelines. It must not be illegal, obscene, threatening, defamatory, invade privacy, infringe on intellectual property rights, be offensive, or harmful to third parties. Additionally, it must not contain software viruses or engage in political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”
You may not use a false email address, impersonate any person or entity, or mislead the source of content. While secret-moment.com has the right, but not the obligation, to delete or edit such content, it does not routinely review all published content. By posting content or submitting materials, you grant secret-moment.com a non-exclusive, royalty-free, perpetual, irrevocable, fully sublicensable right to use, copy, modify, adapt, publish, translate, create derivative works, and display such content worldwide in any media. You also grant secret-moment.com the right to use your name in connection with such content (if secret-moment.com chooses to do so). By posting content, you represent and warrant that you own or have the necessary rights to the content and that it does not violate this policy or harm any individual or entity. Although secret-moment.com has the right to monitor, edit, or delete any activity or content, it assumes no responsibility for the content posted by you or any third party.
- Copyright and Patents:
All content displayed on this website, including images, text, logos, button icons, graphics, audio clips, digital downloads, and software, is the property of secret-moment.com or its content suppliers and is protected by international copyright laws. Unauthorized use, including but not limited to trademarks, service marks, copyrighted content, or other intellectual property, is strictly prohibited without the express written consent of secret-moment.com. Any form of infringement will be pursued legally.
- Order Acceptance:
Please note that certain orders may not be accepted and may be canceled. secret-moment.com reserves the right to cancel any order at its sole discretion. Reasons that may lead to order cancellations include: insufficient stock, technical errors or input errors in product or pricing information, or unusual transaction behavior detected by our credit and fraud prevention departments. We may also require additional verification or information before accepting any order. If your order is canceled or requires further information, we will contact you promptly.
- Governing Law:
These terms and conditions, as well as any disputes arising from them, are governed by the laws of the People’s Republic of China and interpreted accordingly. You agree that any disputes arising from these terms shall be exclusively under the jurisdiction of Chinese courts.
- Privacy:
The processing of your submitted personal information will comply with our Privacy Policy, which details how we collect, use, and protect your information.
Thank you for reading and accepting our terms and conditions. If you have any questions or concerns, please feel free to contact us.
Ordering Process
1. Browse and Select Products
Browse our website to find your desired Secret-moment doll. Once you enter the product details page, customize the doll according to your preferences. After completing the selection, click the “Add to Cart” button.
2. Fill in Order Details and Make Payment
- In the shopping cart, verify the product details, quantity, and total price. Once confirmed, click “Proceed to Checkout.”
- Fill in the shipping information, select the delivery method, and enter your payment details. Ensure all information is correct, then submit the order and complete the payment.
3. Order Confirmation
We will send your order details via email. Please reply to the email once you confirm all details are correct. We will begin production upon receiving both your confirmation email and full payment.
4. Final Confirmation Before Shipment
Once production is complete, we will send photos and videos of your doll via email for your final confirmation. After you approve, we will arrange shipment within three business days and provide you with a logistics tracking number.
5. Shipping and Delivery
After the order is shipped, you can use the logistics tracking number to monitor the shipment status through the logistics company’s tracking service in real time.
6. Receipt and Review
We recommend recording a video or taking photos during unboxing as proof of receipt. If the doll is damaged during shipping, please notify the logistics company immediately and contact us for assistance.
- If you are satisfied with the product or service, feel free to leave a review on our website.
Return Policy
At Secret-Moment, our commitment to excellence drives the creativity and quality of our design. To continue providing you with a more enriched and personalized service, please carefully read our return policy below. Due to the nature of our adult doll products and hygiene considerations, we must inform you that we have a strict “no return” policy on all adult doll products sold.
Please ensure you read and understand the terms and conditions of this policy before making a purchase. If you have any questions that you do not understand, please do not rush to place an order; be sure to understand clearly with our customer service team.
1. Hygiene and Health Issues:
- Adult dolls are intimate products that come into direct contact with the body. To ensure the safety and health of all customers, we do not accept returns for any reason once the product has been opened or used.
- We provide detailed photos and videos before packaging for customers to conduct a final review before shipping.
- Each adult doll is manufactured and sealed in its original state; we cannot guarantee the integrity of the product once it leaves our factory.
2. Product Customization:
Our adult dolls are customized or personalized based on individual preferences and requests. Once the order is processed and production begins, we cannot accept returns.
3. Discretion and Privacy:
Given the sensitivity of adult dolls, we prioritize customer privacy. For hygiene and ethical reasons, we do not resell or reuse returned adult dolls, nor do we use materials or accessories from used dolls for repurposing. Therefore, to maintain customer privacy and health, we cannot accept returns.
4. Damaged or Defective Products:
Before shipping each adult doll, we ensure a thorough quality check. If you receive a product with manufacturing defects or damage during shipping, please contact our customer support team within 3 days of receiving the product. We will assess the situation and work with you to find an appropriate solution, such as repair or replacement.
5. Order Cancellations:
- If you wish to cancel your order, please contact our customer support team immediately within 24 hours of placing the order. Orders can only be canceled before entering the production process.
- Please read our logistics policy carefully before ordering. We reserve the right to refuse cancellations for orders that have entered the production process due to non-quality related issues (including but not limited to: dislike, incorrect orders without repurchase, or change of mind). We will not cover any fees or taxes incurred during the transaction due to non-quality-related refunds; these costs will be borne by the buyer.
We understand that purchasing an adult doll is an enjoyable and significant decision, and we strive to provide all necessary information and support to help you make the right choice. Please reach out to us, and our team will answer any questions or concerns you may have before making your purchase.
By confirming your purchase, you acknowledge and accept the terms of this adult doll return policy. If you do not agree with these terms, we kindly ask that you do not complete your purchase.
Thank you for your understanding and cooperation.
After-sales Service Instructions
Dear Customer,
Thank you for choosing Secret Moment! We kindly ask you to carefully read the following after-sales service instructions:
(1) After-sales Guide:
- Personal Use:
Our Secret Moment Dolls are designed for personal use. Due to hygiene and customization reasons, we enforce a strict “no returns, no exchanges” policy for all Secret Moment Doll products. For more information, please refer to our [Return and Exchange Policy]. We advise all customers to thoroughly review the design, principles, structure, and materials of the product before purchasing. Continuing with the purchase indicates that you have confirmed and accepted these terms.
- Product Inspection:
Upon receiving the product, please inspect it before signing for it. Once the doll is used, the manufacturer will not accept any returns. If you encounter any quality issues after receiving the product, please immediately contact our customer service and sales team for a resolution.
(2) Quality Issues Include:
The doll’s skeleton is damaged (not caused by human error), rendering the doll unusable.
In such cases, please contact our customer service immediately for a solution.
(3) Non-quality Issues:
- Design
Product design is not a valid reason for return. We do not accept any return or exchange requests due to dissatisfaction with the product design. We recommend that all customers familiarize themselves with our product before purchasing. Feel free to contact our customer service team at any time for further information.
- Unmet Expectations:
Factory photos of the doll will be shared with the customer for confirmation before shipping. Commercial images are for reference only and may differ due to lighting, angles, or venue conditions. Please refer to the factory photos of the Secret Moment Doll as the standard.
- Usage Damage:
Damage caused by improper use or normal wear and tear will not be considered a quality issue. Small damages caused by improper use can be repaired with glue. We will provide repair glue for free, but customers must bear the shipping cost.
- Additional Features:
Functions such as heating or sound may be damaged during shipping or improper use. In such cases, due to high shipping costs, it is difficult to provide repair services. If these functions were paid for as add-ons, we will refund the extra fee charged for these features.
- Staining:
Silicone materials are prone to staining. Any staining caused by wearing dark-colored clothes or other factors is not considered a quality issue. If staining occurs, we will provide a free decolorizing cream, but customers must bear the shipping cost.
- Seam Line:
The manufacturing process for silicone dolls involves joining two molds, resulting in a seam line. This line is a natural result of the manufacturing process and is not a quality issue.
- Paint Fading:
The painting process involves applying eco-friendly colors to the doll’s surface, forming a solid thin film with certain durability. Friction or improper use during cleaning, especially with corrosive solvents, can cause paint to fade. The paint is semi-permanent, so please avoid excessive rubbing and cleaning during use. - Shipping Damage:
If the product is damaged during shipping, please coordinate compensation with the shipping company.
(4) Disclaimer:
- Age Restriction:
Due to the nature of adult products, individuals under the age of 18 are prohibited from using them.
- Proper Storage:
After purchase, please store the product properly, out of the reach of children. We are not responsible for any consequences resulting from improper storage or access to the product by children.
- Public Display:
Please do not display the doll in public places. Any negative consequences resulting from such displays are the sole responsibility of the individual, and the company assumes no liability.
- Disease Transmission:
This product is for personal use. The company is not responsible for any disease transmission caused by private transfers, sales, or purchases.
- Originality:
All our product heads and bodies are created from the imagination of our sculptors and are not intended to infringe on any character. Any resemblance is purely coincidental.
- Responsible Disposal:
If you no longer need the product, please do not discard it in public places.Dispose of it legally in accordance with local regulations.
-
Electronic Use:
The company is not responsible for any accidental losses caused by improper use of electronic functions (such as sound and heating).
We hope these after-sales service instructions clarify our policies and procedures. If you have any questions or concerns, please feel free to contact our customer service at: info@secret-moment.com. Your satisfaction is our top priority.
Production Time & Shipping Policy
- Order Processing Time:
Upon receiving your order, we will process it within 48 hours and enter the production cycle. Once the production cycle has started, returns will no longer be accepted.
- Production/Shipping Time:
(The following times are calculated from order confirmation and payment)
| Secret Moment Doll | Custom Version | 30-45 business days (The specific order timeline may vary; delays may occur during major sales events. Please confirm with customer service.) |
| In-stock Version | 15 business days | |
| Note: Special projects like hair implantation or custom makeup require an additional 10-15 business days. | ||
| Flight case, stands, repair glue, filler glue | 5 business days after receiving the order | |
- Shipping Service:
| Customs clearance completed by the customer | |
| Air freight | 7-15 business days |
| Delivered after customs duty paid | |
| Air freight | 15-25 business days |
| Train/Ship/Truck transport | 40-60 business days |
- Please note: We do not provide shipping services to Islamic countries. Shipping conditions may vary depending on your location, so please contact us for more information.
- Due to the impact of certain holidays, international shipping may slow down from mid-November to February each year, affected by Christmas and the Spring Festival. If you place an order during or around this period, your goods may take longer to arrive. We recommend placing your order in advance.
- Customs Duties:
- Customers in countries/regions such as Canada, Norway, Switzerland, and South Africa need to handle customs clearance and tax payments themselves.
- The specific shipping method will be determined based on the international logistics situation at the time of shipment. We will prioritize the most convenient method. If you have any questions about shipping, please contact us before placing your order.
- International Logistics Companies
We cooperate with UPS, FedEx, DHL, CDEK, and other companies.
- Tracking Number
After you confirm the factory photos of your Secret Moment Doll, we will arrange shipping and send you the tracking number within three business days.